Patient Guide
Patient Guide
PATIENT GUIDE
Patient rights and patient responsibilities are defined by the Ministry of Health General Directorate of Health Services as follows:
Your Rights as a Patient:
- Benefiting from the Service in General,
- Information and Request for Information,
- Selecting and Changing Healthcare Organization and Personnel,
- Privacy,
- Consent,
- Receiving Health Care in a Safe Environment,
- To be able to fulfill religious duties,
- Respect and Comfort,
- Visitors and Accompanying Persons,
- Right to Complaint and Litigation
Your Responsibilities as a Patient:
- To act in accordance with the rules and practices of the health institution and organization to which they apply and to act with the awareness that they are part of the diagnosis and treatment team with a participatory approach,
- Give as complete and accurate information as possible about your complaints, previous illnesses, treatments and medical interventions, medications you are currently taking, if any, and information about your health,
- Follow-up visits at intervals determined by the physician and provide feedback on the course of treatment,
Keeping the appointment date and time and notifying the relevant place of any changes,
- Respect the rights of patients who are given priority according to the relevant legislation and the rights of other patients and staff,
Not to engage in verbal and physical aggressive behavior towards the staff,
Applying to the patient communication unit when you think your rights have been violated or when you experience problems.
You can send us your opinions, suggestions, thanks, problem solving and complaint applications regarding patient rights regarding the healthcare service you receive by calling 444 9 808 or you can use the Patient Screen of the Ministry of Health.
QUALITY POLICY
- To provide holistic medical care services in all diagnosis, diagnosis and treatment services offered by our hospital; to create a patient and employee-oriented, safe environment, to provide holistic medical care services in accordance with health standards with a holistic approach, to adopt continuous development and improvement studies as a basis, to reach the best in all training needs and care for patients and patient relatives.
- To ensure the best service procurement process with a solution-oriented, professional and pragmatic approach against negative situations that may occur in all services provided by our patient rights unit, our hospital and patients and their relatives.
- To measure patient satisfaction levels at regular intervals and make necessary improvements according to the results.
- To provide quality health care services by following the standards and current guidelines and to provide an area open to continuous improvement in care services while guiding our employees in the field with the awareness of a dynamic team that constantly repeats itself depending on health standards.
- To follow current technological innovations and scientific developments and to provide care to our patients with suggestions and practices.
- To operate in accordance with the regulations in occupational health and safety services, to provide measures to protect patient and employee safety at the highest level and to provide a reliable working environment.
- To comply with the annual training plans made within the organization, to encourage employees to participate in trainings, to reflect the training activities within the organization to the field by supporting certification and external training activities.
- To follow the suggestions, wishes and complaints of employees, to initiate and maintain the necessary corrective and remedial work activities in the face of problems with employee representatives and unit managers.
- To implement all necessary measures related to the information security management system, to ensure that necessary measures are taken against risks that may occur.
- To create root cause analyses for incidents that have occurred, may occur or near misses in terms of patient and employee health and to initiate necessary corrective preventive actions.
- Based on the mission, vision and values of our institution; aiming to follow standards and innovations and to continue to develop and expand ourselves in this direction, we are committed to providing health services that have reached the highest level in care and treatment services and comply with the standards in every service provided.
OUR VISITOR AND COMPANION POLICY
WHO SHOULD NOT VISIT PATIENTS?
- Children under 12 years of age,
- Those with complaints such as fever, cough, sputum production and those with a known infectious disease,
- Those with a predisposition to infection,
- Those with any chronic disease should not visit the patient.
PATIENT VISIT RULES
- Patient visits should only be made during visiting hours (13:00-14:00 / 19:00-22:00, excluding Intensive Care Units)
- Visiting time should be kept as short as possible.
- For each patient, there should be no more than two visitors.
- Do not sit on patient beds.
- Do not touch or play with patient-related treatment materials such as bedside devices and bed controls.
- No food or drink should be brought to the patient without the permission of the doctor. Nothing should be eaten or drunk during the patient visit.
- Live flowers should not be brought to patient visits.
- Patient privacy must be respected.
CHAPERONE RULES
- Accompanying persons must not engage in any practice directed at the patient (except as directed by the physician and nurse).
- Companions must keep hospital belongings and materials tidy/clean.
- Patients and their relatives should not speak loudly in the patient room and ward corridors.
- Televisions in patient rooms should be used in a way not to disturb others; they should be turned off during doctor's rounds.
- Companions must not take their patients out of the hospital.
- It is forbidden to use tobacco and alcoholic substances within the hospital.
- Companions must not give food or drink to the patient without the physician's knowledge.
- The number of companions is limited to one person.
- Only one companion can use the food service by stating the name of the patient.
- Service nurses must be informed about the change of companions.
- Companions must inform the nurses if there is any problem with their patient.
- If they do not comply with hospital rules, their accompanying status will not be accepted.